Terms of Service
These terms of service apply to all Lifestyle Programmes by Performance & Health Therapy Ltd.
Purchasing a programme
Payment is to be made before the start of the programme.
All payments are to be made by bank transfer to Performance & Health Therapy Ltd.
Cancellation of sessions
To cancel without incurring a charge, we require at least 24-hours notice.
Sessions being canceled within 24-hours of the appointment time will be liable to a late cancellation charge.
The charge will be the full fee of the session being canceled.
Any rearranged session will be at a time mutually agreed by you and Performance & Health Therapy Ltd.
Lateness
If you are late for your session your session will be reduced in accordance with that time.
If you are more than 30 minutes late Performance & Health Therapy Ltd are entitled to cancel your session, in which case no refund will be given.
Expiry and extensions
All sessions in your programme (of 26 sessions) have 14 weeks to be completed. This is to ensure that your sessions will be delivered to you giving you the best opportunity to achieve your goals.
Programmes may be extended at the discretion of Performance & Health Therapy Ltd or for the following reasons:
Serious illness or injury
Pregnancy
Redundancy
Your Exercise Physiologist
An Exercise Physiologist will lead your programme.
If at any time you are unhappy with your Exercise Physiologist you may transfer to another Exercise Physiologist provided that there is another Exercise Physiologist available. In all circumstances your previous sessions will remain used.
Your Exercise Physiologist cannot at any time prescribe a course of medical treatment or diagnose any medical condition. They may at any time ask to speak to your healthcare professional or practitioner.
Refunds
Refunds will be given at the discretion of Performance & Health Therapy Ltd and will be reviewed on an individual basis.
If your Exercise Physiologist leaves Performance & Health Therapy Ltd you will not be entitled to a refund and you will be transferred to another Exercise Physiologist.
Our commitment to your privacy
The confidentiality of your personal information is of paramount importance to Performance & Health Therapy Ltd. We have a Privacy Policy to explain how we collect, store and handle your personal data.
Why we collect your data
We use the information you give us to make contact regarding your programme. All in all, we collect this information in order to provide you with the best possible service we can.
How we collect your data
The information held is as provided by clients by way of completion of a client details form, information disclosed in your Initial Assessment and information collected during exercise sessions, including screening data. This information is protected appropriately.
Know your rights
You have many rights regarding your personal data which include access to the data we hold and also to update this information at any time.
These terms of service form your agreement with Performance & Health Therapy Ltd.
Please make sure you read the below points carefully and if you have any concerns please get in touch.